Warranty Policy | Refurbify

Service Warranty Coverage

Refurbify provides a 1-year service warranty for eligible Unboxed, Good Condition, and Refurbished iPhones and a 6-month service warranty for other eligible devices, unless a different warranty period or warranty exclusion is specifically mentioned on the product page or invoice.

Devices specifically sold as "As-Is", "For Parts", "Non-Working", or otherwise expressly identified as being without warranty are not covered.

Service Warranty: This warranty covers diagnosis, servicing and repair support for eligible hardware defects arising during normal use. Parts cost, where required, may be chargeable to the customer.

Parts used: Where a part needs replacing — whether during the original refurbishment of a Refurbished-grade device or during a later warranty repair — Refurbify may use a suitable high-quality compatible part. Replacement parts need not necessarily be original/OEM parts unless specifically stated otherwise.

Repair or replacement of a component does not restart or extend the original warranty period.

🔍 Physical Inspection Required

All warranty claims are subject to inspection and verification of the device.

The customer may be required to return the device to Refurbify or to a service location specified by Refurbify so that the reported issue can be physically inspected, diagnosed and verified.

Photographs, videos, screenshots, video calls and remote troubleshooting may assist Refurbify in initially assessing a complaint, but do not substitute for physical inspection where Refurbify determines that physical inspection is required.

Where physical inspection has been requested, Refurbify will determine the applicable warranty resolution after the device has been received and inspected.

📦 Sending a Device for Inspection

Where Refurbify requests that a product be returned for inspection, the customer must securely pack and send the product to the return/service address communicated by Refurbify.

The cost of sending the product to Refurbify for warranty inspection shall be borne by the customer.

Customers should use a reliable, trackable courier and adequately pack and protect the device against transit damage.

Refurbify will not be responsible for loss or damage occurring before the returned product is delivered to and acknowledged as received by Refurbify, subject to applicable law.

❌ What is NOT Covered?

✕ Lack of original Refurbify invoice or acceptable proof of purchase.

✕ Devices sold as "As-Is", "For Parts", "Non-Working", or otherwise specifically excluded from warranty.

✕ Physical damage occurring after delivery including dents, cracks, broken screens, bent frames, impact damage, drops, or accidental damage.

✕ Liquid damage, spills, moisture ingress, corrosion, or exposure to excessive heat, humidity, dust, or unsuitable environmental conditions.

✕ Unauthorized repairs, servicing, tampering, rooting, jailbreaking, unlocking, software modifications, hardware modifications, or alteration of the device.

✕ Battery degradation, normal wear and tear, scratches, discoloration, paint wear, keyboard wear, cosmetic imperfections, or other age-related deterioration.

✕ Accessories including chargers, cables, adapters, earphones, SIM trays, packaging materials, and complimentary items unless specifically covered.

✕ Damage caused by abnormal voltage, electrical surges, power fluctuations, fire, flood, theft, negligence, misuse, animals, insects, or events beyond reasonable control.

✕ Loss or corruption of data, malware, viruses, or software corruption caused after delivery.

✕ Forgotten passwords, PINs, passcodes, credentials, account restrictions, account lockouts, or activation locks caused by, linked to, or arising from an account added, retained, or controlled by the customer after delivery.

✕ Software compatibility issues, app-specific limitations, operating system restrictions, network or provider compatibility issues, or incompatibility with third-party devices, accessories, services, enterprise systems, banking apps, games, or software unless expressly stated in the product description.

✕ Performance expectations, battery backup expectations, camera quality expectations, display quality expectations, or other subjective preferences where the device is functioning within normal operating parameters applicable to its age, grade and condition.

✕ Issues caused by customer misuse, modification, unauthorized repair, or other circumstances arising after delivery.

🔐 Passwords, Accounts & Activation Locks

Customers must remove their personal accounts, passwords, screen locks and other security restrictions before submitting a device for warranty inspection or service.

The service warranty does not cover passwords, account restrictions or activation locks created or associated with an account added or controlled by the customer after delivery.

Where a customer claims that a device was delivered with a pre-existing account restriction, password or activation lock, the complaint will be considered under Refurbify's applicable Return / Replacement Policy, subject to verification and inspection of the device.

💻 Software & Compatibility

Refurbify's service warranty does not guarantee compatibility with any particular application, software, operating system version or future software update, mobile network, service provider, accessory, peripheral, smartwatch, wearable, connected device, enterprise system, banking/payment application, gaming application, or third-party product or service unless such compatibility is expressly stated in the relevant product listing.

Customers are advised to verify their specific software, app, accessory, network and usage compatibility requirements before purchase.

This does not affect the specifications or characteristics expressly stated by Refurbify in the applicable product listing.

💾 Customer Data

Customers are responsible for backing up and removing their personal data before submitting a device for inspection, servicing or repair.

Inspection, diagnosis or repair may require resetting, formatting or erasing the device.

Refurbify shall not be responsible for loss of customer data resulting from inspection or servicing, to the extent permitted by applicable law.

🛠️ Warranty Resolution

After inspection, Refurbify will determine whether the reported defect is covered under the service warranty.

Where covered, Refurbify may service or repair the device in accordance with this policy. Where replacement parts are required, the applicable parts cost may be communicated to the customer before proceeding.

Where the reported issue falls outside warranty coverage, Refurbify may, where feasible, provide an estimate for chargeable repair. The customer may accept or decline the estimate.

↩️ Warranty vs. Return / Replacement Claims

The Service Warranty and Refurbify's Return / Replacement Policy are separate.

A claim that a product was defective, damaged, incorrect, or materially different from its advertised description at the time of delivery will be considered under Refurbify's applicable Shipping & Returns Policy.

A warranty exclusion does not by itself determine whether a customer qualifies for a return or other remedy for a verified issue existing at the time of delivery.

Such claims remain subject to the applicable claim period, supporting evidence requirements, return procedure, and inspection and verification of the product.

Important Terms

To the extent permitted by applicable law, Refurbify's liability under this service warranty shall not exceed the purchase price paid for the relevant product.

Nothing in this Service Warranty Policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded under applicable Indian law.

Warranty FAQ

Where do I get my device repaired?

Contact Refurbify support at +91 7466 076 989 or email refurbifysupport@gmail.com. We will guide you through initial troubleshooting and the next steps.

Do I need to send my device to Refurbify for inspection?

Yes, where Refurbify determines that physical inspection is required. Photos, videos, screenshots or video calls may assist with initial troubleshooting but do not replace physical inspection where requested.

Who pays for sending the device to Refurbify?

Unless Refurbify specifically agrees otherwise in writing, the customer is responsible for the cost of sending the device to Refurbify for warranty inspection. Please use a securely packed, trackable shipment.

Does warranty cover accidental damage?

No. Physical, liquid and accidental damage arising after delivery are not covered under the service warranty.

Are parts included free under warranty?

No. This is a service warranty. Parts cost, if required for repair, may be chargeable extra.

What if the device has an account or activation lock?

Locks arising from an account added or controlled by the customer after delivery are not covered. If you claim that the device was delivered with a pre-existing account restriction or activation lock, contact Refurbify promptly. The device may need to be returned for inspection and verification under the applicable Return / Replacement Policy.

Does warranty cover app or software compatibility?

No. Compatibility with specific apps, software, operating system versions, networks, accessories, banking apps, office apps, enterprise systems or third-party services is not covered unless expressly mentioned in the product description.

Is my data covered under warranty?

No. Customers should back up and remove personal data before submitting a device for inspection or repair. Diagnosis or servicing may require the device to be reset or erased.

🛡️ Refurbify Service Warranty Policy