📦 Shipping & Returns Policy
Clear shipping, return, inspection and cancellation procedures for products purchased from Refurbify.
📹 Important: Record Your Unboxing
Please record a clear, continuous unboxing video from before opening the sealed package until the product and its contents are clearly visible.
An unboxing video may be required to substantiate claims relating to transit damage, missing items or accessories, package tampering or an incorrect product received.
🚚 Shipping Policy
We offer free shipping across India for prepaid orders, subject to serviceability and any exceptions stated at checkout or on the product page.
Cash on Delivery (COD) may be available for eligible orders up to ₹9,000 and may require an advance payment.
⏱ Order Processing
- Orders placed before 12 PM are normally shipped the same business day, subject to payment verification, security checks and stock availability.
- Orders placed after the cut-off time, on Sundays or public holidays will normally be shipped on the next business day.
- Tracking details will be provided after the shipment has been dispatched.
📦 Delivery Timelines
Standard delivery normally takes 2–7 business days after dispatch. Extended Collection products, remote locations or circumstances outside Refurbify's reasonable control may require additional time.
🔄 Return & Replacement Policy
Eligible delivery-related issues must be reported to Refurbify within 7 calendar days from the date of delivery.
Reporting an issue within this period opens the request for investigation. It does not by itself establish that the product is defective or automatically entitle the customer to a particular remedy.
The reported issue will be verified and, where required by Refurbify, the product must be physically returned for inspection before the appropriate resolution is determined.
Eligible Issues
- Device received with a functional defect not disclosed in the product description.
- Product materially different from the specifications or condition described.
- Wrong product delivered.
- Product damaged during transit.
- Pre-existing account restriction or activation lock claimed to have been present at the time of delivery.
⏳ Return Timelines
Reporting an issue does not keep a return request open indefinitely.
Where Refurbify requests the customer to return the product for inspection, the customer must dispatch the product within 7 calendar days from the date Refurbify communicates the return instructions.
The returned product should ordinarily be received by Refurbify no later than 15 calendar days from the original date of delivery, and valid courier tracking details must be shared promptly after dispatch.
If the customer does not dispatch the product within the required period, or does not return the product within the applicable return timeline without a reasonable documented cause, the Return / Replacement request may be closed.
Any separately applicable Service Warranty rights will continue to be governed by the Refurbify Service Warranty Policy.
📋 How to Raise a Return Request
🔍 Inspection & Verification
Return, replacement and refund claims are subject to verification and, where requested by Refurbify, physical inspection of the product.
Photographs, screenshots, videos, video calls and remote troubleshooting may assist with the initial investigation, but do not substitute for physical inspection where Refurbify reasonably determines that the product needs to be returned for technical examination.
The returned product must match the product and IMEI / serial number originally supplied by Refurbify and must include the accessories originally supplied where relevant to the claim.
Refurbify may document the condition of the returned product upon receipt, including through photographs, video and technical inspection.
📮 Returning the Product to Refurbify
Where Refurbify requests the product to be returned for inspection, the customer must securely pack and send the product to the return address communicated by Refurbify.
Unless specifically agreed otherwise in writing by Refurbify, the customer shall initially arrange and bear the cost of returning the product to Refurbify for inspection.
Where a claim is verified, responsibility for return-shipping costs, including any reimbursement required, will be determined in accordance with the nature of the verified claim and applicable law.
Customers should use a reliable, trackable and adequately insured courier and retain the courier receipt, tracking details and photographs/video of the packed product until the claim has been resolved.
Subject to applicable law, Refurbify is not responsible for loss, theft, damage or tampering occurring before a customer-arranged return shipment is successfully delivered to and acknowledged as received by Refurbify.
💳 Resolution Policy
After inspection and verification, Refurbify will determine the appropriate resolution having regard to the nature of the verified issue, the condition of the product and applicable law.
- Rectification: Where appropriate, Refurbify may rectify the verified issue and return the same device to the customer.
- Replacement: Where appropriate, Refurbify may provide an equivalent or comparable replacement product.
- Refund: Where a refund is the appropriate remedy under the circumstances or applicable law, Refurbify will process the applicable refund to the original payment method.
Where a refund becomes applicable following inspection, it will normally be processed within 7 business days after the resolution is confirmed.
🔐 Passwords, Accounts & Activation Locks
Customers are responsible for passwords, PINs, accounts and security restrictions added or controlled by them after delivery.
If a customer claims that a product was delivered with a pre-existing password, account restriction or activation lock, the issue must be reported within the applicable return period and the product may need to be physically returned to Refurbify for verification.
Screenshots or video calls may assist Refurbify in investigating such claims, but Refurbify may require physical possession of the product to verify its identity, serial number, account status, condition and reported issue before determining the appropriate resolution.
❌ Non-Returnable Situations
🛡️ After the 7-Day Return Period
The 7-day Return / Replacement Policy applies to eligible delivery-related issues reported within the applicable period.
After this period, eligible hardware defects may still be covered under the applicable Refurbify Service Warranty.
Warranty claims are governed separately by the Service Warranty Policy and remain subject to inspection and the applicable warranty terms.
🚫 Cancellation Before Dispatch
Refurbify deals primarily in pre-owned, refurbished and unboxed products, where individual units represent limited inventory.
Once an order is confirmed, the specific product is reserved for the customer and may be removed from sale, making it unavailable for purchase by other customers.
If a customer voluntarily cancels a confirmed order after payment and order processing has commenced but before dispatch, a cancellation charge of 15% of the order value will apply.
The cancellation charge represents reasonable costs and commercial impact associated with processing and cancellation of the order, which may include payment gateway and financing subvention costs, order processing, inventory reservation, quality control or re-verification, packaging or repacking, handling and relisting of the product.
The balance amount, after deduction of the cancellation charge, will be refunded to the original payment method.
🏪 Cancellation by Refurbify
If Refurbify unilaterally cancels a confirmed prepaid order for a reason attributable to Refurbify, the customer will receive a full refund.
In addition, where the cancellation constitutes a unilateral cancellation by Refurbify to which the reciprocal cancellation-charge requirement under applicable e-commerce law applies, Refurbify will provide the customer with a corresponding benefit equivalent to the 15% cancellation charge that would have applied to a voluntary customer cancellation.
The corresponding benefit may be provided in the manner permitted by applicable law and communicated to the customer at the time of cancellation.
↩️ Cancellation After Dispatch & Refused Delivery
Orders Already Shipped
Once an order has been dispatched, it cannot ordinarily be cancelled.
If the customer requests cancellation while the order is in transit, refuses to accept delivery, is unavailable despite reasonable delivery attempts, provides an incorrect or incomplete delivery address, or otherwise causes the shipment to be returned to Refurbify ("RTO"), the 15% cancellation charge will apply together with the actual forward and return shipping charges incurred by Refurbify, to the extent permitted by applicable law.
Risk During Customer-Caused Return / RTO Transit
Where the return or RTO results from the customer's cancellation, refusal to accept delivery, non-availability, incorrect or incomplete address or another customer-attributable reason, any applicable refund will be determined after Refurbify receives and verifies the returned product.
If the product is lost, stolen, damaged, tampered with or is not returned to Refurbify in its dispatched condition, Refurbify may withhold or adjust the refund to the extent permitted by applicable law and having regard to the circumstances of the shipment.
This provision does not apply where delivery is refused because the package is visibly damaged or tampered with at the time of attempted delivery, or where the return results from an error attributable to Refurbify.
💵 Cash on Delivery Orders
COD is available only for eligible products and order values determined by Refurbify and may require an advance payment to confirm the order.
Where a COD shipment is voluntarily cancelled after confirmation, refused after dispatch or returned because of a customer-attributable reason, the applicable cancellation provisions above will apply.
Any COD advance already paid may be adjusted against the applicable cancellation charge and logistics costs, subject to applicable law.
🎫 Complaints & Grievance Redressal
Customers may raise a complaint or support request through Refurbify's support channel. Where applicable, a unique ticket/reference number will be generated to help identify and track the complaint.
Refurbify will endeavour to acknowledge consumer complaints within 48 hours of receipt and to redress complaints within one month from the date of receipt, in accordance with applicable e-commerce rules.
Email: refurbifysupport@gmail.com
Details of Refurbify's designated Grievance Officer should be referred to on the applicable grievance/contact page.
Shipping & Returns FAQ
Can I return a device if I change my mind or don't like the colour?
How long do I have to report an issue?
Can I report an issue within 7 days and return the device much later?
Do I have to return the device for physical inspection?
Who pays the return courier charges?
What happens after Refurbify receives my returned device?
Why is there a 15% cancellation charge before dispatch?
What happens if I refuse delivery after the order has shipped?
What if I have a hardware problem after 7 days?